Assuring the Quality of our Procedures and Internal Processes:
As an Accreditation Agency, we see as our mission the promotion of quality, transparency and comparability in higher education and science. Therefore, we develop adequate methods and instruments, define guidelines and use them in all our procedures.
We are geared to the principles of value orientation, target orientation and conformity with norms and standards. We take into consideration the general requirements of the European Association for Quality Assurance in Higher Education (ENQA) and of the European Quality Assurance Register for Higher Education (EQAR). We also take account of the national standards defined by the German Accreditation Council.
By anchoring our internal quality management in our daily activities, every member of the staff is truly familiar with our concept of quality and brings it into action.
Figure 1: The four phases of plan, do, check and act.
As a first step, activities are planned and scheduled, then they are executed; afterwards, processes are checked and finally, if necessary, further action will be taken. Quality checks and subsequent reactions affect the next planning phase: the loop system is closed (see chart 1).
The satisfaction of our customers, reviewers and members of our committees plays an important role in our understanding of quality. Thus, we check continuously our criteria, procedures and internal processes through mutual evaluations.